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SUPPORT

Fifteen Twenty Technological Holdings provides Technical Support for most Oxygen Monitoring Systems and products Worldwide.

 

We troubleshoot and diagnose any issues from a remote location should customers select this level of service.

 

Fifteen Twenty strives to maintain the highest level of customer satisfaction. Help is either a click or phone call away.

1-800-239-3384

info@fifthteentwenty.com

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Levels of Support

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Fifteen Twenty Technological Holdings

offers Service Level Agreement support packages on all Oxygen Monitoring Systems and products.

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  • Incident based service events

  • Annual service contracts

  • Levels of service support

  • Live telephone support

  • Monitored email support

  • Remote assistance using Remote Desktop and a Virtual Private Network where available

  • Planned and emergency onsite assistance

  • Monthly system health check

  • System service and sensor calibration

  • Software upgrades and support

  • Installations

Order Support

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Service Support Request

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1-877-815-5580

SERVICE PLAN COMPARISON

Technical Support Request

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FREQUENTLY ASKED QUESTIONS

Customer FAQS

Do you match prices found elsewhere?

If you find a lower price elsewhere for a similar item, please contact us with the details of the product, price, and where you found it. In addition, you may also want to consider the return and shipping policy of the competing company. Please be sure to check that the price you found includes shipping, that the item is in stock, and that any taxes due are included in the price. We reserve the right to match prices only at our discretion.



What forms of payment do you accept?

For online purchases, we accept Visa, Mastercard, American Express, Discover Card, and Diners Club credit cards. Additionally, you can checkout using Paypal and Google Checkout. For offline processing, we accept certified checks, personal checks, bank wire, and money orders.

For government, education, and corporate purchases, we accept purchase orders. Purchase orders may be faxed directly to us at 1-801-469-6774 and must specify contact information, ship to address, bill to address, and items to be purchased along with the total authorized price. Payment is typically due Net 30. We reserve the right to deny credit and/or request additional credit-related information. Please visit our Government Clients page for more information.



What is your warranty policy?

We have a 30-day return and replacement policy on all products. Please read Our Guarantee for more information. In addition, products ship with full manufacturer warranties. Please see product descriptions for additional warranty details.



How do pre-orders work?

When a product is on pre-order, it means the product is on its way to one of Sylvane’s warehouses. Customer pre-orders are filled as soon as inventory arrives on a first-come, first-serve basis. If you order an item on pre-order, you'll receive email confirmation and tracking information when the product ships. The way you're charged for a pre-order depends on the payment method you use: Credit Card: Your card won't be charged until your item ships, but we'll conduct an authorization (which will hold funds on your card for future charging). PayPal: Your account will be charged at the time of purchase. Debit Card: A pending authorization will be visible on your records. This may result in your bank deducting funds from your account at the time you pre-order.