Fifteen Twenty Technological Holdings provides Technical Support for most Oxygen Monitoring Systems and products Worldwide.
We troubleshoot and diagnose any issues from a remote location should customers select this level of service.
Fifteen Twenty strives to maintain the highest level of customer satisfaction. Help is either a click or phone call away.
Levels of Support
Fifteen Twenty Technological Holdings
offers Service Level Agreement support packages on all Oxygen Monitoring Systems and products.
Incident based service events
Annual service contracts
Levels of service support
Live telephone support
Monitored email support
Remote assistance using Remote Desktop and a Virtual Private Network where available
Planned and emergency onsite assistance
Monthly system health check
System service and sensor calibration
Software upgrades and support
FREQUENTLY ASKED QUESTIONS
Do you match prices found elsewhere?
If you find a lower price elsewhere for a similar item, please contact us with the details of the product, price, and where you found it. In addition, you may also want to consider the return and shipping policy of the competing company. Please be sure to check that the price you found includes shipping, that the item is in stock, and that any taxes due are included in the price. We reserve the right to match prices only at our discretion.
What forms of payment do you accept?
For government, education, and corporate purchases, we accept purchase orders. Purchase orders may be faxed directly to us at 1-801-469-6774 and must specify contact information, ship to address, bill to address, and items to be purchased along with the total authorized price. Payment is typically due Net 30. We reserve the right to deny credit and/or request additional credit-related information. Please visit our Government Clients page for more information.
What is your warranty policy?
We have a 30-day return and replacement policy on all products. Please read Our Guarantee for more information. In addition, products ship with full manufacturer warranties. Please see product descriptions for additional warranty details.